Operators Are Standing By

Manil Vasantha Senior Director of Technical Support

Last month, we discussed Arcot’s ability to help customers effectively select and implement Arcot’s software-only security solutions. However, post-implementation support is an equally important piece of Arcot’s Professional Services department.

Arcot’s world-class customer support programs offer insight to help make your business successful, without wasting your valuable time stuck on hold. Our highly trained and experienced customer support team keeps your Arcot products up-to-date and running smoothly as your business grows. In specific, Arcot’s support offers:

• Customer support 24/7. With Arcot, 24/7 support means more than just one lonely representative is putting in the late hours. With headquarters in California and a center in India, Arcot’s 24/7 support means you have trained professionals at your disposal any time of the day.

• Three ways to communicate. Through an email system, an enterprise support forum and dedicated phone lines, all customers are linked with the appropriate expert in minutes, not hours.

“Arcot’s call center is just one route for receiving our technical support,” said Sanjay Vyas, Vice President, Worldwide Services. “We also have an e-mail system, and an enterprise support forum that is accessible to all customers, significantly reducing wait times.”

• Work with the best. Arcot has a support staff with the product expertise, fluency and business savvy to understand your needs.

“The average technical support person with Arcot is very qualified, with a Bachelor’s Degree and several years of experience in technical support with major technology companies,” said Vyas.

Whatever you need, the Arcot support team is here to help. For more information about Arcot services, visit www.arcot.com or call 1-866-99-ARCOT.