AutoOne Operations

By Gloria Werle, Assistant Vice President of Operations and Compliance

AutoOne has a very vibrant Operations hub where all work for the 21 states that we service, along with the District of Columbia, is processed.

Many exciting changes have taken place over the past year. The Operations group underwent a complete re-evaluation of our processes and organizational structure with this main goal: To ensure we continue to provide our customers with exceptional service and are operating at maximum efficiency and organizational effectiveness while creating a rewarding work environment for our staff. We know your time is valuable, and these changes have given us the ability to process your requests in a much quicker manner.

The Operations department is made up of the Support, Processing and Customer Service teams. The Support Team prepares all incoming business for the processing teams. The processing teams are dedicated to two specific product types: Assigned Risk Business and Voluntary Business (PPA & BTO).

The PPA and BTO teams are managed by Jennifer Bolen and Melinda Epstein. Both Jennifer and Melinda have substantial processing experience. Our processing performance is analyzed daily and we're continuously looking for ways to better service you, our valued customer.

Additionally, our Customer Service teams welcome all telephone inquiries. Our experienced representatives look forward to servicing your requests during our hours of operation from 8:30 a.m. to 7 p.m. EST in both English and Spanish. We take pride in answering your calls promptly and have recently improved our hold times.

As you recently requested, the reinstatement requirements were expanded to within five days from cancellation date. We welcome and listen to your ideas and suggestions so please keep them coming. We've also expanded our POS Help Desk hours and are now open until 7 p.m. to handle any questions you may have.

We look forward to being your insurer of choice and hope to earn that privilege by continually providing you with service levels and products that give you the ability to better service your clients.