Managing Your Small Parcels

Companies with a large number of small parcel shipments (SPS) face difficulties managing the sheer volume of data in organizing, recording and tracking every piece. With millions of packages on the move every day, delivery journeys may involve multiple stages, different shippers, shipping speeds and transport modes, and the complex auditing trail associated with this. No wonder thousands of parcels get damaged, lost or returned daily without any satisfactory explanation.

What if your company could manage small parcel services in-house? With nVision's SPS division, you can.

The benefits of in-house

"Typically, 99% of companies out there partner with a company to handle the small parcel piece of their business," said nVision's Manager of SPS Escrow. "We decided it doesn't make sense to partner with a company to manage that piece of business. It really should be something that you have (a) the domain expertise on staff for and (b) the solution and the tool from a technology perspective, all under one roof."

By handling SPS in-house, you offer customers the reliability and expertise inherent in your business. Why allow another company to become a liability, harming your company's reputation? Operating in-house puts your customer service above the competition.

nVision's SPS division

nVision's SPS division makes the whole process simple. With the nVision Web portal, you can see whether costs have been allocated properly, which service and shipper is handling each item – and where they are. You can track performance and keep a tight rein on costs.

"What our division does is it helps companies who have a large amount of small parcel shipments manage that piece of their business," said nVision's SPS manager. "To give a further explanation on that, if you think of someone like Amazon.com, they ship a tremendous amount of small parcel shipments all over the country. It becomes very difficult for them to have the ability to manage that piece of that business, because there is so much information."

The result

nVision's whole process of billing, tracking and auditing is specially modified to meet the needs of SP companies, enabling total control of the process. Additionally, you:

• Control and reduce costs.
• Enhance customer service by being able to respond intelligently to shipping queries.
• Directly interface with shippers and access to shipping information.
• Experience total visibility of the whole process.
• Develop and manage in-house expertise instead of being dependent on unpredictable, outsourced support.

"What makes the nVision team unique is that we have the diversity of experience and background in supply chain management," said nVision's SPS manager. "Small parcels may be just part of the overall supply chain, but the tool expertise we bring goes a mile deep. With the right kind of focus that nVision provides, a significant amount of cost can be driven out of this area of your business."

For more information about nVision's software solutions and how software supply chain management can benefit your company, visit www.nvisionglobal.com or call 770.474.4122.